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Join the ACS Family

Join over 100 employees who arrive at our offices on Monday morning with a smile on their face. We have colleagues that have worked together since our founding in 2008 and we’re always looking for new additions.

Current Vacancies

Customer Service Practitioner Apprentice [Level 2]

Brief description:

The role of customer service/sales apprentice is an exciting opportunity to join a fast growing and successful company based in West Yorkshire. ACS are a dedicated technology and consumables supplier in the B2B market, providing services to businesses of all sizes across the UK. The Apprentice Training Programme is facilitated by a dedicated Training Manager and Sales Directors who will teach, coach and provide feedback to ensure that you can fulfil the requirements of this and your future role. You will learn how to increase sales, penetrate markets and maximise returns for yourself and the company. Offering generous commission on top of your basic salary, you will learn how to overcome objections and gain access to key decision makers.

Core and Essential Functions of This Role:

  • To promote/sell/secure orders from prospective customers through a relationship-based approach

  • To identify customers’ needs and upsell products while setting your own sales margins

  • Establish, develop and maintain business relationships with current and prospective customers through assigned leads and accounts

  • Deliver a high level of customer service to ensure retention of customers and customer satisfaction

  • Research potential customers in order to gain maximum outcomes from each call

  • Communicate with customers effectively and professionally both verbally and in writing

  • Use the CMR effectively after training to manage calls and accounts

  • Telephone validation of leads for the sales channel to identify key names and contact information

  • ACS is a quality orientated company, as such you are expected to work towards all of our QMS procedures and processes

  • You’re also expected to carry out any other appropriate tasks that are deemed necessary for your role

As an apprentice you will be offered a high level of training in both sales and account management with the opportunity to go onto a full-time account manager role after the completion of a successful apprenticeship. You will learn on the job whilst studying for your qualification, to prepare you to be part of ACS’s future success.

Digital Marketing Executive

Brief description:

Joining our established team of over 100 colleagues, this integral role of Digital Marketing Executive is an opportunity to reshape and build on ACS’ fast-growing online presence.

As our Digital Marketing Executive you will be responsible for stimulating demand from both existing and new customers to drive onsite sales for our new consumer facing website. The website houses over 25,000 office and business supplies targeting small/medium businesses across all industry sectors.

The successful candidate will be tasked with all aspects of digital marketing for the website and work with designers/developers and external agencies to provide compelling content and offers across the platform and associated marketing channels. Knowledge and an understanding of digital marketing, online platforms & analytics tools are required for this role.

This is an opportunity with plenty of challenges, both long term and immediate. It requires a ‘doer’, someone who uses their initiative & strives to deliver results, a creative thinker who is driven to put their stamp on both the role and ACS as a company.

Duties & responsibilities:

  • Onsite content planning including weekly homepage updates, category landing pages & bespoke content.

  • Planning, briefing & reporting of all online offers & promotions.

  • Management of all email programmes including weekly CRM emails, triggered and personalised programmes. Including planning, briefing and deployment via Pure 360.

  • Management of Digital Marketing campaigns across Search (PPC & PLAs), Affiliates & Paid Social channels working with an external agency.

  • Development & management of all online Supplier Marketing campaigns working with our in-house Vendor Manager including reporting against agreed KPIs.

  • Management of all Social Media platforms to build brand awareness and drive revenue.

  • Planning & writing weekly blog content to support SEO and customer engagement.

  • Online support for ACS Corporate divisions (inc IT, Interiors & Corporate portals) covering onsite content, emails, social media and blog content.

  • Weekly monitoring & reporting of all activity against agreed KPIs.

Skills, Knowledge & Experience:

  • Educated to a Degree level.

  • Experience of working within a Digital Marketing function.

  • Experience of using onsite analytics tools, Google Analytics beneficial.

  • Ability to think creatively with strong copywriting skills.

  • Excellent communication skills – written & verbal.

  • Excellent attention to detail.

  • Ability to work as a team & under own initiative.

  • Excellent IT skills (Literate in Microsoft Office).

eCommerce Assistant

Brief description:

The role of eCommerce Assistant is focused on all aspects of the ‘day to day’ online support of our 8 corporate websites & their users. Each website has been developed to support our customers unique requirements across a range of industry sectors & services over 7k users.

As eCommerce Assistant you will be responsible for the setup and maintenance of all corporate customers online. From initial setup & daily management you will be the key point of contact for any onsite queries from both internal (Sales Reps/Customer Service) and external customers. You will also be responsible for ensuring any online content is kept up to date and work with the Digital Optimisation Assistant to implement improvements to the website to support a positive customer experience.

Duties & responsibilities:

  • New contract/account/user setups via the Evolution web platform.

  • Support on a daily basis for online users including support with login, online queries & issues from internal sales teams, customers services and directly from external customers.

  • Weekly imports/exports to support product & price uploads via the Evolution web platform.

  • Ad hoc product/price amends & additions via the Evolution web platform when requested by the Sales Team.

  • Ad hoc reporting & analysis as required.

  • Regular onsite content updates including banners, carousel & item ‘call outs’.

  • Optimisation to support customer journey across onsite search & product/category pages.

  • Working with the Digital Optimisation Assistant to implement functionality improvements across all corporate websites.

  • Co-ordination of Online Chat queries, responding to customers or re-directing internally to Customer Services/Sales teams.

  • Ownership of online@acs inbox to resolve and field online queries.

Skills, Knowledge & Experience:

  • Educated to a GCSE/College level.

  • Experience of working with onsite platforms.

  • Experience of using onsite analytics tools, Google Analytics beneficial.

  • Excellent communication skills – written & verbal.

  • Confident & professional communicator with the ability to deal with both internal and external customers.

  • Strong organisational skills with ability to multi-task and manage a busy workload.

  • Excellent attention to detail.

  • Ability to work as a team & under own initiative.

  • Good IT skills (Literate in Microsoft Office).

Graphic Designer

Brief description:

Working in the Marketing Department of ACS, you'll be responsible for creating new designs and concepts across all communication channels.
This will be a very broad and varied role, but we are looking for someone with a strong digital design skillset, who is also able to produce print assets when required.

Covering everything from branding, websites, emails, brochures, catalogues and much more you will work across all the ACS divisions (Office Supplies, IT, Interiors and MPS). The ideal candidate will need to be able to work independently, communicate to stakeholders across the business, have excellent attention to detail and occasionally willing to step outside of your comfort zone with the support of the team.

This is a great opportunity to showcase your creative talents and take the lead to take our brand to the next level.  You'll be driven to make things happen with a real passion for brand and design with the ability to create hardworking brand/marketing communications.

Duties & responsibilities:

  • Design and constantly improve our online stores

  • Develop and maintain the brand on and offline, including creating corporate websites, emails, social media and brochures

  • Working with the marketing team and wider business on creative briefs

  • Leading the development of our brand

  • All concept, design, artwork and delivery of creative

  • Work closely with our Web Developer to keep our websites fresh

  • Working on print projects and getting work print ready

  • Proofing of own work before passing on for sign off

  • Presenting finalised ideas and concepts to stakeholders

  • Be confident working in a fast paced environment

  • Be in tune with the latest design trending

  • Willing to learn and develop new skills

Skills, Knowledge & Experience:

  • 2+ years of experience

  • Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD)

  • UI/UX design principles (using Adobe XD)

  • Good knowledge of digital channels & processes, including responsive web design

  • Excellent time management skills and ability to work under pressure, meeting tight deadlines

Desired skills:

  • Interest in video and motion graphics

  • Ability to read/write HTML/CSS

Contracts & Systems Analyst

Brief description:

Joining our established team of over 100 colleagues, the role of our Contracts & Systems Analyst will be key to supporting the expansion of our contracted customer business through driving commercial opportunities as well as the maintenance & development of the corporate website platforms.

As the Contracts & Systems Analyst you will be responsible for running regular in-depth analysis of our key corporate contracts to identify opportunities to drive commercial growth & support the sales team with contract expansion. You will also be responsible for the maintenance and development of our corporate website ordering platforms, overseeing the setup of new contracts and accounts and managing the integration of end to end systems.

The successful candidate will also be tasked with supporting on other areas of MI analysis to aid operational efficiencies and commercial growth. Knowledge and an understanding of contracts analysis, system integrations & MI analysis are required for this role.

This role requires a unique individual who is capable of working independently to identify opportunities & deliver change. We require someone who can work across a number of areas simultaneously and who can perform under pressure. This is a great opportunity for someone looking to broaden their skills and experience and help take our Corporate business to the next level.

Duties & responsibilities:

  • Analysis of current contract portfolio to identify opportunities (to drive both operational efficiencies & commercial improvement), reporting back to the business & at director level.

  • Reporting to cover weekly updates, daily MI requests and customer specific MI in accordance with contract, as well as commercial input into quarterly reviews.

  • Support with pricing exercises and new tenders.

  • Manage setup of web platforms for new contracts including contract/account setups and end to end integration.

  • Maintenance and development of existing web platforms identifying opportunities to streamline and automate existing administrative procedures and tasks.

  • Management of any bespoke functionality to support web platforms including ‘punchout’ integrations.

  • Provide accurate and timely MI as required across the business to support at all levels.

Skills, Knowledge & Experience:

  • Educated to a Degree level or at least 3yrs experience within a similar role.

  • Experience of working within a Contracts/Systems/MI role.

  • Understanding of Contracts & Frameworks beneficial

  • Strong operational & commercial awareness.

  • The ability to be flexible, adaptable to change and good at problem solving.

  • Excellent communication skills – written & verbal.

  • Strong organisational skills with ability to multi-task and manage a busy workload.

  • Excellent attention to detail.

  • Ability to work as a team & under own initiative.

  • Excellent IT skills (Literate in Microsoft Office, in particular Excel).

  • Strong presentation skills and confident with sharing insights & analysis to multiple colleagues/levels.

  • The ability to learn new systems to support both front & backend infrastructure.

  • Experience with and/or working knowledge of SQL and database is desirable (not essential as training & mentoring will be provided as the role develops).

Never a Dull Moment

When we employ people at ACS, we commit to their career development. No matter how much experience you already have under your belt, we'll be looking to you to continually learn while you earn.

There are many benefits of being an ACS employee but one of our proudest perks is our annual 3-month incentive that could see you going on an all-expenses paid trip with your team. Past destinations have been New York, India and South Africa to name just a few.

Read our A-Z of Employee Engagement

There’s No Place Like ACS...

Take a look for yourself at what makes ACS a special place to work.

  • On-site tuck shop

  • Well-being rooms

  • Pool table

  • Multi-faith room

  • Weekly Yoga

  • Christmas parties

  • Football team

  • Netball team

  • Running club

  • HIIT classes

Meet Frosty, Our Office Dog

Meet one of ACS’ most popular team members, Frosty, a Cockapoo who joined ACS in October 2019 as ACS’ first office dog. He lives with Technology Account Manager, Chris Gray, who brings him to work with him every day. ACS’ers take it in turns to take Frosty for walks and play. He likes to wander around the office and take naps in the sun and under warm blankets.

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Fancy working with us?

Be part of our dynamic team and join the ACS family.

Email your CV to jobs@acsacs.co.uk