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Join over 100 employees who arrive at our offices on Monday morning with a smile on their face. We have colleagues that have worked together since our founding in 2008 and we’re always looking for new additions.
The role of customer service/sales apprentice is an exciting opportunity to join a fast growing and successful company based in West Yorkshire. ACS are a dedicated technology and consumables supplier in the B2B market, providing services to businesses of all sizes across the UK. The Apprentice Training Programme is facilitated by a dedicated Training Manager and Sales Directors who will teach, coach and provide feedback to ensure that you can fulfil the requirements of this and your future role. You will learn how to increase sales, penetrate markets and maximise returns for yourself and the company. Offering generous commission on top of your basic salary, you will learn how to overcome objections and gain access to key decision makers.
To promote/sell/secure orders from prospective customers through a relationship-based approach
To identify customers’ needs and upsell products while setting your own sales margins
Establish, develop and maintain business relationships with current and prospective customers through assigned leads and accounts
Deliver a high level of customer service to ensure retention of customers and customer satisfaction
Research potential customers in order to gain maximum outcomes from each call
Communicate with customers effectively and professionally both verbally and in writing
Use the CMR effectively after training to manage calls and accounts
Telephone validation of leads for the sales channel to identify key names and contact information
ACS is a quality orientated company, as such you are expected to work towards all of our QMS procedures and processes
You’re also expected to carry out any other appropriate tasks that are deemed necessary for your role
As an apprentice you will be offered a high level of training in both sales and account management with the opportunity to go onto a full-time account manager role after the completion of a successful apprenticeship. You will learn on the job whilst studying for your qualification, to prepare you to be part of ACS’s future success.
Joining our established team of over 100 colleagues, the role of Digital Marketing Assistant is an opportunity to reshape and build on ACS’ fast-growing online presence. This role is focused on developing & improving onsite customer journey to aid conversion of both new & existing visitors for our company websites. The website houses over 25,000 office and business supplies targeting small/medium businesses across all industry sectors.
The successful candidate will be tasked with all aspects of digital marketing for the website and work with designers/developers and external agencies to provide design and functionality improvements across the platform and associated marketing channels. Knowledge and an understanding of online platforms & analytics tools is required. This is a role with plenty of challenges, both long term and immediate. It requires a ‘doer’, someone who uses their initiative & strives to deliver results, a creative thinker who is driven to put their stamp on both the role and ACS as a company.
Management of the onsite search platform including weekly reporting, analysis & optimisation.
Weekly management of onsite merchandising via our Evolution platform including category/product optimisation & customer journey analysis.
Enhance all aspects of product enrichment including images, descriptions & product attributes.
Management of website Taxonomy including navigation ‘fly downs’ & filtering plus any new product/category introductions.
Collation of onsite product attributions including ongoing updates & maintenance.
Management of SEO content onsite.
Support to wider marketing team with weekly campaigns and events.
Experience of working with onsite platforms.
Experience of using onsite analytics tools, Google Analytics beneficial.
Excellent communication skills – written & verbal.
Strong organisational skills with ability to multi-task and manage a busy workload.
Ability to write engaging copy – preferred but not essential
Excellent attention to detail.
Ability to work as a team & under own initiative.
Good IT skills (Literate in Microsoft Office).
To assist the contracts team in all aspects of work. To support the Contract Manager, Pricing Team & Bid Writers with daily tasks. To produce ad-hoc reports / reviews and manage the contracts support work flow day to day.
Submit monthly SBD claims
Support Implementation process
Support with pricing requests/product coding
Monitor and document all bids, submissions & awards on CRM system
Admin/setup of portals
Produce quarterly contract reports/reviews
Support bid writers in producing tender responses
Working in a busy office environment
Background knowledge of contracts & tenders
Recording information accurately
Working both independently and within a team environment
Ability to offer basic Commercial advice on product
Advanced Excel skills
Ability to work within short deadlines
Produce accurate and consistent work
Attention to detail
Flexibility to manage workload and colleagues’ expectations
A desire to exceed, learn and progress
In this newly created role of Inventory Controller, you will be responsible for the full maintenance of ACS’ physical stock position. Reporting directly into the Operations Director, the successful candidate will be responsible for a number of crucial inventory-based tasks including stock replenishment, direct liaison with supplier in order to book in and tracking shipments, overseeing inventory audits and maintaining reports of purchases and pricing. To be successful in this role, you should be familiar with supply chain procedures and have good communication skills to interact with vendors, clients and internal teams.
This is a burgeoning role with plenty of challenges, both long term and immediate. It requires a ‘doer’, someone who lives and breathes inventory management and is driven to put their stamp on both the role and ACS as a company.
Full management of ACS stock rotation
Ensuring supplier lead times are met
Co-ordination of supplier deliveries
Supplier liaison for any delivery issues
Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
Stock cost analysis to provide present and future cost saving opportunities
Provision of full stock reporting for senior management team
Co-ordination of timed inventory audits with Warehouse Manager
Continued enhancement of existing inventory procedures
Our people are highly motivated, energetic and driven for success, both individually and for ACS as a collective. Do you have the ability to make an impact?
We are looking for an Apprentice to work within our Marketing & Events department. This is a very busy department with a really varied workload so we are looking for a candidate who can hit the ground running.
Microsoft Packages (Word, Excel, Outlook etc..) - essential
Photo Shop – desired
Design Packages (Illustrator, In-Design) – desired
Assisting with promotions and events.
Creating content for e-shots and web banners.
Updating and creating new content across our websites.
Research and write blog posts for our websites.
Briefing in work to our designer and web developer for both print and online collateral.
Communicating with sales reps on a daily basis.
Creating content and also researching relevant articles to share across our social media platforms.
Strong and confident communicator.
Excellent attention to detail.
Ability to pick up projects and run with them. This is an extremely busy and varied team and we need someone who can use their initiative and work independently.
Team player and someone who will be happy picking up a wide variety of tasks.
Creativity – ability to think outside the box when coming up with sales campaigns.
Excellent work ethic and the ability to muck in with everyone else.
When we employ people at ACS, we commit to their career development. No matter how much experience you already have under your belt, we'll be looking to you to continually learn while you earn.
There are many benefits of being an ACS employee but one of our proudest perks is our annual 3-month incentive that could see you going on an all-expenses paid trip with your team. Past destinations have been New York, India and South Africa to name just a few.Read our A-Z of Employee Engagement
Take a look for yourself at what makes ACS a special place to work.
On-site tuck shop
Meet one of ACS’ most popular team members, Frosty, a Cockapoo who joined ACS in October 2019 as ACS’ first office dog. He lives with Technology Account Manager, Chris Gray, who brings him to work with him every day. ACS’ers take it in turns to take Frosty for walks and play. He likes to wander around the office and take naps in the sun and under warm blankets.
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