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Join over 100 employees who arrive at our offices on Monday morning with a smile on their face. We have colleagues that have worked together since our founding in 2008 and we’re always looking for new additions.
The role of customer service/sales apprentice is an exciting opportunity to join a fast growing and successful company based in West Yorkshire. ACS are a dedicated technology and consumables supplier in the B2B market, providing services to businesses of all sizes across the UK. The Apprentice Training Programme is facilitated by a dedicated Training Manager and Sales Directors who will teach, coach and provide feedback to ensure that you can fulfil the requirements of this and your future role. You will learn how to increase sales, penetrate markets and maximise returns for yourself and the company. Offering generous commission on top of your basic salary, you will learn how to overcome objections and gain access to key decision makers.
To promote/sell/secure orders from prospective customers through a relationship-based approach
To identify customers’ needs and upsell products while setting your own sales margins
Establish, develop and maintain business relationships with current and prospective customers through assigned leads and accounts
Deliver a high level of customer service to ensure retention of customers and customer satisfaction
Research potential customers in order to gain maximum outcomes from each call
Communicate with customers effectively and professionally both verbally and in writing
Use the CMR effectively after training to manage calls and accounts
Telephone validation of leads for the sales channel to identify key names and contact information
ACS is a quality orientated company, as such you are expected to work towards all of our QMS procedures and processes
You’re also expected to carry out any other appropriate tasks that are deemed necessary for your role
As an apprentice you will be offered a high level of training in both sales and account management with the opportunity to go onto a full-time account manager role after the completion of a successful apprenticeship. You will learn on the job whilst studying for your qualification, to prepare you to be part of ACS’s future success.
When we employ people at ACS, we commit to their career development. No matter how much experience you already have under your belt, we'll be looking to you to continually learn while you earn.
There are many benefits of being an ACS employee but one of our proudest perks is our annual 3-month incentive that could see you going on an all-expenses paid trip with your team. Past destinations have been New York, India and South Africa to name just a few.Read our A-Z of Employee Engagement
Take a look for yourself at what makes ACS a special place to work.
On-site tuck shop
Meet one of ACS’ most popular team members, Frosty, a Cockapoo who joined ACS in October 2019 as ACS’ first office dog. He lives with Technology Account Manager, Chris Gray, who brings him to work with him every day. ACS’ers take it in turns to take Frosty for walks and play. He likes to wander around the office and take naps in the sun and under warm blankets.
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