We are always looking for individuals with a passion for being the best at what they do.

/ Join Our Team

We’ll help you every step of the way because when we employ people, we commit to their career development. This means that we can afford to be selective about who we ask to join our team; no matter how much experience you already have under your belt, we’ll be looking to you to continually learn while you earn.

  • Annual teambuilding days

  • Summer Parties

  • Pension scheme

  • Christmas parties

  • Employee awards annually and quarterly, both with significant cash prizes

  • A vibrant but professional working environment

/ Internal Promotions

Regular internal promotions including one 3 month incentive that could see you going on an all-expenses paid trip abroad with your team. Past locations have been New York, Dubai and South Africa to name a few.

Do you think you’re the right person to join our successful and dedicated team?

Then send your CV to jobs@acsacs.co.uk along with a short note telling us why you want to join ACS.

/ Current Opportunities

/ Summary:

Job Title: Customer Services Advisor

Location: Bingley, West Yorkshire

Date: 4th October 2018

The role of Customer Service Advisor is critical to the success of ACS and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish ourselves from competitors.

The main aim for a customer service advisor is to provide excellent customer service to all ACS clients. You will ensure that the ACS organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers.

The role of office administrator provides clerical and administrative support to the sales and operational functions of ACS. You will be responsible for specific projects, as well as coordinating and implementing administrative procedures recognised as fundamental to the profitability of ACS.

/ Duties and Responsibilities:

  • Providing help, advice and a solution to customers using the ACS customer service advisor process

  • Communicating courteously with customers and suppliers by telephone, email and letter

  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the ACS sales teams

  • Coordinating all customer / supplier scenarios including:
    POD’s / ETA’s / Faulty Items / Customer Errors / Shortages / Picking Errors

  • Issuing credit notes and product replacements

  • Keeping accurate records of correspondence with customers and suppliers

  • Sourcing and dispatching relevant incentives to accommodate internal and external promotions

/ Knowledge and Experience (preferable but not essential)

  • Proven customer support

  • Familiarity with CRM systems and practices

  • MS office

/ Skills and Abilities

  • Ability to adapt/respond to different types of characters

  • Excellent communication skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Ability to work to SLA’s

  • Strong phone contact handling skills and active listening

/ Summary:

Job Title: Contracts Analyst

Location: Bingley, West Yorkshire

Date: 13th Septemeber 2018

ACS are looking for a Contracts Analyst to support and lead in-depth analysis, develop and change activity within our current contracts. Understanding the customers objectives whilst identifying both operational efficiencies and commercial areas of improvement. Liaising with appropriate business units, providing contractual communications and updates.

/ Duties and Responsibilities:

  • Analysing Current Contract Portfolio

  • Report findings to Director Level

  • Support with pricing exercises

  • Distribute weekly reports

  • Input into Quarterly reviews

/ Knowledge and Experience (preferable but not essential)

  • Working in a busy office environment

  • Business Process Analysis

  • Recording & Documenting information accurately

  • Understanding of Contracts

  • Input into Quarterly reviews

/ Skills and Abilities

  • Advanced MS Excel skills

  • Ability to work within short deadlines

  • Produce accurate and consistent work

  • Attention to detail

  • Ability to manage a varied workflow

  • Good understanding of MS PowerPoint